![]() , 10 missed days in December, 7 days in Jan. One Wednesday it was missed and I got two on Thursdayboth were Thursday papers! My Thanksgiving day paper was received on Wednesdaythe day before! We had 8 missed days in Nov. Starting in November I began to note the missed dayssome days were missed and then we got two the next day. Delivery began to be sporatic so I emailed in Oct. Delivery was ok at first and we sent a check on 9/8/22 for $165.00 to pay for the year. We were called with an offer to receive 7 day a week delivery of Worcester Telegram. I notified ************** carrier and their manager of his concerns and asked for an immediate correction. **************** account has been documented and credited accurately based on the choice he made using the automated systems. ![]() When a subscriber requests a credit for a missed delivery, the expiration date of the account is extended by one day this is not reflected in renewal notices or online. Any complaints lodged against a carrier are placed on the account automatically if subscribers use our automated services and our agents are diligent in placing missed delivery complaints and escalating excessive complaints. We apologize for any frustration this may have caused. Please accept this as confirmation we have received a complaint from your offices regarding ************** and the delivery of his paper. We appreciate the opportunity to address these concerns. I notified his carrier and their manager of his concerns and asked for an immediate correction. ****************** account has been documented and credited accurately based on his choice using the automated systems. This is the reason it is important that |missed deliveries are reported as they happen. Carriers are held accountable when the proper complaints are placed on accounts. Our delivery team does not accept calls, nor do they reach out to subscribers their working hours fall within a time that is not acceptable to contact any subscriber. In the event, a route is without a carrier, substitute carriers and members of management deliver the route to ensure delivery is executed. More than not, missed deliveries are due to human error and/or the loss of a carrier. This affects an entire route, and the notice is displayed online and when calling the customer service number. ![]() The only explanation customer service receives regarding delayed delivery is in the event of a carrier, production, editorial, or weather issue. ![]() Essentially, they both add the same complaints to an account. No local numbers are available for customer service-related issues such as missed deliveries. Our automated services are designed to be user-friendly and help avoid holding the line for an agent. Please accept this as confirmation we have received a complaint from your offices regarding **************** and the delivery of his paper. ![]()
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